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State Farm® Insurance Agent

Edie Williams

4.8 out of 5 (136 reviews)

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What our customers say about us...

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Tammi Waters

September 16, 2022

5  out of  5
"Edie and her team are the best! I have used State Farm for years personally and professionally. I highly recommend them for all your insurance and investment needs. Edie is hands on and knows all the benefits to getting you what you need. Life insurance to property insurance....she does it all!!!!!!!!!!"
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123 456

August 18, 2022

5  out of  5
"Recently our home insurance was do for renewal. The insurance agent at that time just couldn’t answer simple questions. We had Eddie Williams for our auto insurance so we gave Zoe a call. Within minutes she had a quote for us, had all our detailed coverage’s right on time. Easy knowledge folks, great customer service. It’s not just the rates but good customer services these days are essential. This agent is a sure bet that they are there to help. Thanks again.. Bob & Kelly"
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kenny Stephens

June 21, 2022

5  out of  5
"OUTSTANDING CUSTOMER SERVICE 👏 👌PARK STREET OFFICE 😎"
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Marianne Springborn

May 10, 2022

5  out of  5
"We are long time State Farm customers moving from Illinois to Florida. Our Illinois agent suggestged we contact Edie are we are glad we did! Her staff, Carly in particular, were great. Informative, helpful and right on task. We are very pleased!!"
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Daiv Schneider

April 15, 2022

2  out of  5
"Unfortunately customer service and follow up ( something you want with an insurance company ) is not their strong suit. After initially getting a very competitive quote for our car insurance , once we signed on the dotted line the bill came in several hundreds of dollars higher. The gentleman who gave us the quote forget to include several salient details about the makes, models and coverage we requested. I recapped all details multiple times yet somehow he “ missed” some of the info. Strike one.A few times I called to add or remove coverage and add or remove a vehicle. Call backs virtually never happened the same day or week for that matter and multiple times I had to call back to find out what was going on. Why is it my responsibility to follow up on you doing your job? Strike two. I called end of November to remove coverage for a vehicle I sold. In January , I received a “ nasty gram” past due bill for insurance on the vehicle I sold in November. I called in and was told there was “ no record” of that request. Um no honey.. I got a record and even sent a screen shot of my cellphone detail showing I made a call on this date to your agency. Rather than say if I’m sorry, we dropped the ball it turned into assuage blame on the customer. “ How do we know what you called about?” Are you kidding me? I clearly called to order takeout.. what do you think I called you for? Outrageous! Then on top of that they were not going to backdate the cancellation as “ they had to research” things further. Strike three….last week I got a notice my drivers license was pending cancellation because of this car I sold 6 months ago. That took me several hours to “ fix “ all because of the debacle of this effing companies lack of follow up and professionalism. I switched to a “ sister” State Farm agency dear friends have. In general I have received good service with State Farm so I’m chalking my misfortunes only to this branch! Buyers beware!"
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Coree McGinty

February 25, 2022

5  out of  5
"From one professional to another, I would like to thank Zoe Million for her quick responsiveness and all her hard work in obtaining estimates for my clients. If there was something we were unsure of, Zoe went above and beyond to find out the answers for us. I am so grateful to be able to recommend Zoe to my clients and know that with her knowledge they are in great hands. Coree McGinty - REALTOR @ Herron Real Estate"
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James Bost

February 25, 2022

5  out of  5
"I asked for a quote on a used car I was interested in and Jeniy was able to supply my quote right away and when I decided to buy the car she activated my policy the same day. Excellent follow up by the company to get everything in order."
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Juan Luis Schaening

February 25, 2022

5  out of  5
"Zoe Million gave excellent service. She was very helpful and committed to helping me. She provided information and documentation in an expedited manner. Hard worker and fully bilingual. I was very impressed by her courtesy, knowledge and willingness to help."
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paul downing

February 15, 2022

5  out of  5
"Edie continues to be a asset to my insurance needs. I would refer to her, for any family, or friends insurance needs. Household or auto."
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Shirley Davis

January 19, 2022

5  out of  5
"Edie is easy to talk to and the staff is friendly and helpful."
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Jacob Evanich

December 23, 2021

5  out of  5
"In a time when good service is hard to find, they have provided quick and efficient service for our family in the times where we need help with our policies and claims. Would highly recommend their services!"
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Carly Jewell

November 16, 2021

5  out of  5
"Edie Williams State Farm is awesome! The whole team is ready to help you with anything you may need. 10/10 experience!!"
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K S

October 22, 2021

5  out of  5
"The team at Edie Williams has everything covered. They are positive and helpful. Thank you, Team Edie!"
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Christopher Hoyt

October 4, 2021

5  out of  5
"Great folks to deal with! Have been a customer of State Farm for 30+ years and have always been treated professionally and efficiently - never a problem. The folks at Edie Williams in Jacksonville - especially Haley Poppell - are responsive and professional - I highly recommend them. CHH"
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Diane Bell

September 30, 2021

3  out of  5
"I always get great service plus discounts because I have all of my insurance with them. UPDATE 9/30/2021 - I changed my rating from 5 to 3 stars because nobody can answer my question. I am on a monthly payment plan. State Farm is billing me twice for September for the same vehicle. I’ve talked to 5 people and no one can give me an answer and no one will correct this. Seems like I have to file a dispute on their web site. I don’t like my money being stolen for something I don’t owe. 😠"
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Erin Floyd

September 24, 2021

5  out of  5
"I got a very fast response over the weekend followed up by great customer service the following Monday. Looking forward to working with this team."
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Jennifer Kile

June 28, 2021

5  out of  5
"Edie is an amazing partner in planning for life insurance for our family. She helped me adjust my existing policies, and was able to help me get 5 more policies that are very affordable for my children and grandchild. She’s a great agent, and I’m very happy with my experience with her."
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Jeffery Dugard

June 24, 2021

5  out of  5
"I contacted my agent. Jeniy answered the phone and took my requested quotes. She was very professional, informative and provided me with exactly what I needed promptly. I've always been extremely satisfied with the service provided by Edie Williams and have recommended her agency many times."
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John Knoll

June 9, 2021

5  out of  5
"Great Agent"
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Glen Van Vorst

June 3, 2021

5  out of  5
"Always prompt and professional."
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Elaine Burnett

May 23, 2021

5  out of  5
"Works with you and is professional in their interactions."
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lori simmons

May 18, 2021

5  out of  5
"I have been working with Edie Williams and her team for many years. They have helped us through it all - celebrations and natural disasters. Customer Service and Honesty are always primary. They help us understand all the options available to us with insurance, investments, auto, home, you name it they have assisted our family."
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suzanne tasker

May 5, 2021

5  out of  5
"I'm very impressed with the responsiveness of Edie and her staff. Everyone I've spoken with has been very knowledgeable, helpful, friendly and professional."
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Elaine P

April 30, 2021

5  out of  5
"I've been with Statefarm forever. I'm very pleased to be a new customer in a new state. I moved to Jacksonville Florida and called the office to transfer my business. I have been treated very well from the first call. I called recently and spoke with Michele, I had a issue and traveled to Maryland to try to resolve the issue. I transferred my vehicle and tags to Md. and got a letter saying I owed Md. money because I was not insured. I couldn't resolve the issue at the Maryland Motor Vehicle Administration. I called the office and spoke with Michele, she worked diligently to help me get the issue handled. She went above and beyond. Thanks and it's a pleasure being part of your team. I look forward to continuing business with your office and the excellent staff members."
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Nicholas Schulze

April 26, 2021

2  out of  5
"Not happy my rate increased so much after making only a few payments. I drive less than 30 miles a day. It should decrease if any thing."