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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Mariana Casey

September 25, 2024

5  out of  5
rating by Mariana Casey
"From the moment of contact with the Edie Williams State Farm Agency everyone has been knowledgeable, professional, warm, and helpful."
We responded:
"Thank you so much Mariana! We appreciate your kind words and are honored you chose Edie Williams State Farm for your insurance needs. Thank you for trusting us! "
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Neal Patel

September 21, 2024

5  out of  5
rating by Neal Patel
"The entire team is incredibly knowledgeable and always willing to go the extra mile to help with any questions or concerns I have. I worked with Emily and she was knowledgable explaining my coverage options and making everything easy to understand. I appreciate her help and friendliness!"
We responded:
"Thank you for the kind review Neal!! We appreciate you letting us take care of your insurance and financial needs. Emily is a valued pro member of our team. Thanks for the kudos for her too! "
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Paige Michaud

September 11, 2024

5  out of  5
rating by Paige Michaud
"Every time I’ve called or had to update my policy, I’ve had a positive experience with minimal wait times and my online account is always updated quickly. This office is very transparent and Emily was a great resource who helped me to answer questions on my policy."
We responded:
"Thank you for the glowing five-star review, Paige! We are so glad to hear that you have consistently had positive experiences with our office and that Emily was able to provide excellent service. We appreciate you and your feedback and look forward to continuing to provide you with top-notch service. "
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B Joseph Baker

August 28, 2024

5  out of  5
rating by B Joseph Baker
"Great service and very attentive to our insurance needs."
We responded:
"Thank you for the five-star review, Joe! We are thrilled to hear that you received great service and that we were able to meet your insurance needs. We appreciate your business and look forward to serving you in the future. Thanks for making our day bright! "
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Thomas B

June 24, 2024

5  out of  5
rating by Thomas B
"Quick and outstanding service. Thank you guys for helping me out every time I got issues!"
We responded:
"Thank you for your five-star rating and kind words, Thomas! We're always happy to provide quick and outstanding service to our customers. We appreciate your continued support and look forward to helping you out whenever you have any issues. Thank you!"
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John Miller

June 18, 2024

5  out of  5
rating by John Miller
"Edie sets herself apart from the crowd by genuinely caring for her clients and providing the best insurance products to those fortunate enough to work with her. We have complete confidence in Edie when we refer our clients to her and couldn't be happier with the results. She is great at what she does, and even better human."
We responded:
"Thank you, John, for your kind words and for trusting me with your customers. I am grateful for the opportunity to serve and appreciate your support. All the best, Edie."
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Kip S

May 22, 2024

5  out of  5
rating by Kip S
"We have been working with Edie Williams State Farm for almost five years: Positivity, thoroughness, and competence--these are also traits (in addition to professionalism, quality, responsiveness, and value) I associate with her service and that of her highly-qualified team. Thank you, Edie, for taking such good care of us!"
We responded:
"We love taking care of your family! You're an engaged customer allowing us to review your needs ad hoc as well as with an annual checkup. Perfect example of how the risks of everyday life can change and how having a trusting relationship helps us best serve you in developing strategies to adjust to those changes. Thank you so much! "
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Jennifer Barker

April 10, 2024

5  out of  5
rating by Jennifer Barker
"If I could give Edie and her staff 1000 stars I would! This is one of the best State Farm office's I have ever seen. The customer service is hands down the best. They communicate effectively, follow up with clients quickly and really get to know you on a personal level. They care about you and your family. Edie Williams is one of a kind and her team is a direct reflection of just how amazing she runs the office."
We responded:
"Thank you so much for your glowing review, Jennifer! We truly appreciate your kind words and are thrilled to hear about your positive experience with our Agency. It's our pleasure to provide top-notch customer service and build personal relationships with our clients. We'll be sure to pass along your kind words to our team. Thanks again for choosing State Farm for your insurance needs in Ponte Vedra Beach, FL "
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Scott .Krout

March 11, 2024

1  out of  5
rating by Scott .Krout
"I got sent a refund check from state farm it said because i was a valued customer that pays on time. then my policy that only has a few hundred dollar balance left went up by the exact amount of the refund check. I call Eddie Williams office they were clueless couldn't answer a single question I had about it. So I now have progressive with twice the coverage for $1000 less a year. I wouldn't recommend this office at all or State Farm as a whole. this is the second time in two years they sent me a refund check only to add it back to my premium a week later. State farm has some issues i will not be back."
We responded:
"Hi Scott and thank you for reaching out. Sorry for your frustration. Looks like we assisted you last week in a timely manner and we’re sorry to see you go. If you ever want to talk about your concerns, let us know and we’d be happy to meet over the phone or in person. "
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Frankie Lachney

February 14, 2024

5  out of  5
rating by Frankie Lachney
"Working with Anna was the best experience I’ve had with insurance companies. I was considering switching to a different company , but decided to stay. She informed me of many different options I could go with and I felt 100% confident in staying with Statefarm. I will also be looking into switching my home owners insurance over as well. Thanks Anna"
We responded:
"Thank you for the awesome feedback and the compliment regarding Anna! She represents the culture of client eccentric culture we aim for in our Agency. Our team is so grateful to be your insurance agency of choice. Thank you for letting us take care of you! "
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Nicholas Schulze

February 5, 2024

5  out of  5
rating by Nicholas Schulze
"Anna has been so helpful and a pleasure to work with. I love paying my insurance over the phone every month! Can't see myself switching companies ever, with people like her around! Thanks Edie and everyone else as well!"
We responded:
"Thank you so much for your kind words, Nicholas! We are glad to hear that Anna has been helpful and that you enjoy paying your insurance over the phone. We are grateful to have her on our team. Thank you for choosing our company and for your loyalty. We appreciate you! - The team at Edie Insurance."
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Donna Burney

February 2, 2024

5  out of  5
rating by Donna Burney
"Thanks, Anna. You are always such a great help and so pleasant when dealing with my problems!"
We responded:
"Thanks for the 5 star review Donna! Anna and our team are here to help you through the challenges and appreciate you letting us take care of your insurance needs! "
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robert warro

January 31, 2024

5  out of  5
rating by robert warro
"I was helped by ANNA she answered my questions and was very knowledgeable. I enjoyed talking with her."
We responded:
"Thank you for the kind words Robert! Anna is an awesome member of our amazing team and we’re thrilled to be able to take care of you and your insurance needs!!! "
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Aaron Kuchinka

January 24, 2024

5  out of  5
rating by Aaron Kuchinka
"Anna at Edie Williams State Farm is the best! She handled all of my questions and was a breath of fresh air to talk to. She was super knowledgeable and even offered additional advice regarding my policy on something I did not even consider originally. All this was done in a non-robotic manner, did not rush me off the call, and came off as being really genuine and sincere. I’ve know Edie for years and Anna is the type of person that represents what Edie Williams State Farm is down to a T. Keep up the great work!"
We responded:
"Hi Aaron! It's been our pleasure to work with you over the years and through the stages of life! Thanks so much for recognizing Anna and her genuine commitment to taking care of our customers. We truly appreciate you letting us take care of you and your family! "
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Stephanie Fannin

January 18, 2024

5  out of  5
rating by Stephanie Fannin
"Caryn and Joe consistently demonstrate prompt responsiveness and efficiency, enhancing our overall experience at State Farm."
We responded:
"Stephanie, thank you so much for the kind review! Caryn and Joe are valued members of our team. Thank you for letting us take care of your insurance needs! We appreciate you! "
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Kristy Mincey

January 10, 2024

5  out of  5
rating by Kristy Mincey
"Haley G.. has great customer service skills. She’s always willing to help out and meet the needs of her customers."
We responded:
"Thanks for the 5 star review and for recognizing Haley for taking great care of you! She exemplifies the core values of our business, and we truly appreciate you letting us take care of you and your insurance needs! Thank you! "
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Terry Collier

November 9, 2023

5  out of  5
rating by Terry Collier
"First of all I would like to thank Eddie Williams and her staff for there outstanding services to us as customers. I also would like to give a shout out to an amazing outstanding woman. This woman will go over and above to make sure your needs are met she believes in giving you the extra pickle. She has a great sense of humor and she has never changed by any means her name is Anna! And I think her for all that she does and all that she do. To my knowledge she has given me the best customer service ever. I'd like to truly thank God for a staff member as herself. To God be the glory Anna. Eddie Williams you did your thing when you accepted Anna as one of your staff members. Anna is truly a blessing to a lot of customers as myself and I'm pretty sure I'm not the only one that feels this way when it comes to Anna at Edie Williams State farm."
We responded:
"We couldn't agree more Terry and hearing your words of praise means so much to us! We will be sure to recognize Anna in a team setting and thank our entire group for taking care of our customers consistently with a perspective of gratitude and grace. We appreciate the opportunity to take care of you and your insurance needs! Thanks for making our day...week...and year! "
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Kim G

October 30, 2023

1  out of  5
rating by Kim G
"Jospeh Keene did not explain the policy to me at all. I felt very rushed when I asked questions about taking some coverage off. I was turned off by his tone but still decided to buy the insurance since I was looking for a lower cost, not a friend. He hung up on me immediately after taking my payment. I then started receiving emails with policy and receipts. To my huge surprise, I was charged the full premium at once! There was also another $100 charged that had no explanation. I also discovered he signed me up for the drive safe and save program without mentioning it to me. I immediately called to cancel and of course his tone was WAY different. I had a horrible experience to say the least."
We responded:
"So sorry your experience wasn’t as stellar as we strive to provide! Thank you for taking my call today. We look forward to assisting you and earning back your confidence and support. "
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Grant O'Hickey

September 7, 2023

5  out of  5
rating by Grant O'Hickey
"Edie and her team have been a great help with both homeowners and car insurance. They provide good customer service when necessary and have helped us save hundreds of dollars annually."
We responded:
"Thank you so much for the kind words. We truly appreciate the honor to take care of you and your family. "
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PJ Fusco

June 24, 2023

5  out of  5
rating by PJ Fusco
"best insurance agent out there!"
We responded:
"Awww…thanks friend!!! We appreciate you! "
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Hanna Moran

June 24, 2023

5  out of  5
rating by Hanna Moran
"Edie Williams State Farm Team provides amazing customer service. They will get the job done!!"
We responded:
"Thanks Hanna! Our team members are the best and we really appreciate the kind comments. "
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Jake Wolber

June 24, 2023

5  out of  5
rating by Jake Wolber
"Amazing customer service! Edie and her team treated me with great hospitality and respect, which is hard to come by these days. Oh, and did I mention to company Fiat in the parking lot?! Sick ride!!"
We responded:
"I mean Jake - you are the same name as our iconic Jake from State Farm! Thanks for being such a great customer and taking our company car for a spin!!! We appreciate the kind review. "
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Mary Gainer

June 16, 2023

5  out of  5
rating by Mary Gainer
"Edie Williams is a wonderful person to talk to about insurance. She is very helpful and enthusiastic. She is very knowledgeable about the insurance business."
We responded:
"Thanks for the kind comments Mary! We love educating our customers about the strategy on their insurance portfolio. We look at getting the coverage needed while maximizing discounts. Appreciate you letting us help you in your goals! "
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T Durgin

June 16, 2023

4  out of  5
rating by T Durgin
"Been working with them for years and I have to say I have no complaints. They always come through when I have issues or questions."
We responded:
"Thanks for letting us take care of you and your insurance needs. We appreciate you! "
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Cody Thurber

May 8, 2023

5  out of  5
rating by Cody Thurber
"I had an amazing experience with Edie Williams State Farm! Darin was excellent at fulfilling all my insurance needs."
We responded:
"Hi Cody! Thanks for letting us take care of you and your auto and renters insurance needs! We look forward to helping you with your life insurance now that you’ve gotten settled in your new career. Best wishes and we truly appreciate the kind review!"