State Farm® Insurance Agent Edie Williams

"Emily always goes above and beyond! Excellent customer service!"

"Stephanie was so nice and helpful! Outstanding!"

"I have been a long-time customer of State Farm and continue to receive excellent service. I recently purchased a new car, and Stephanie made the transition so easy. Stephanie assisted me with quotes prior to the sale and provided me with temporary ID cards until the new cards were available. Thank you, Stephanie, for all your help."

"Part 1: Wow, where to begin, what a horrific experience being a customer of State Farm. Well, it started with me adding my son to my policy. I had called in a month or so before my son was getting his drivers license and got a quote. Fortunately, I wrote down the case number of that quote. Without that, I would’ve really been screwed! Because they completely overcharged what they had initially said the cost would be. Being a really busy person, I don’t check my bank statements constantly for everything that’s pulled out every month. Figuring that it’s the same amount everytime like with my electric, phones, TV, etc. Well, I go back and check as I do periodically and State Farm overcharged the price quoted by 3 to 4 times. It took them months to finally straighten this out after I called them on it. Fortunately, I had that case number written down, they were able to go back and have their dispatcher/archivist pull the tape and find out that I was truly correct. I had the exact amount quote. It still took a couple more months for them to sort this out. My local agent was Edie Williams agency based in Ponte Vedra, Florida. FlashForward, my son gets in a little fender bender, rear-ended somebody doing about 7-miles an hour (no airbag deployment). We bring it to a shop that I had been to in the past, many years ago here in Jacksonville, FL. They had done a phenomenal job back then: Prostar Collision if you ever need anywork done. Go see James, the most honest man I’ve ever come across in the Auto industry. Part 2: Well, James runs an estimate and comes up with roughly $6,500 worth of damage. I send the estimate into State Farm. They have me take all kinds of pictures and uploaded to their app and fill in a whole bunch of other information. In addition to the estimate that I provided them. They knock it down and cut me a check for approximately $2,300 having subtracted my $500 deductible too. Now, Prostar is not a State Farm registered shop or whatever they call their accomplices. Thank God he wasn’t, because if he was, I probably would’ve been completely screwed. Because they would’ve fallen in locked step with State Farm’s nonsense. So of course they tell me it’s my choice to take the car wherever I want to, but that Prostar is not a registered shop with State Farm and you may find the service different. They were 100% correct and had I followed their advice, to their place, I’m sure I’d be in an even worse position than I am currently. So of course I decide to go ahead with Prostar and James. They break down the car and it’s exactly what he said it was going to be. So he sends them in a supplement, which really isn’t a supplement because it’s the same exact thing that was on the original estimate. That takes them 10 days to analyze and approved, finally. So now my car has been sitting there for two weeks with nothing happening. My policy provides me with 80% and $1,000 towards a rental. Then we get to the day before Thanksgiving. I’m on the phone with somebody there and they could go pull those tapes. Because I usually don’t curse and get very upset, but I did at that person. That person wasn’t able to authorize approximately $80.00 to extend that rental for two days so I can talk to a person, a manager who’s actually able to make a decision, that following Friday. Continued on my wife’s review see: Gweneth Berkowitz. (The response from State Farm below is a generic auto-reply. Which I figured that’s what they do. Which is why I posted at this early hour)"

"They’re professional, extremely helpful, friendly, and prompt. Thank you for assisting and reassuring me during my claims process! -TJ"

"Excellent customer service by Peter! He made transferring auto insurance from State Farm GA to FL easy!!!!"

"From the moment of contact with the Edie Williams State Farm Agency everyone has been knowledgeable, professional, warm, and helpful."

"The entire team is incredibly knowledgeable and always willing to go the extra mile to help with any questions or concerns I have. I worked with Emily and she was knowledgable explaining my coverage options and making everything easy to understand. I appreciate her help and friendliness!"

"Every time I’ve called or had to update my policy, I’ve had a positive experience with minimal wait times and my online account is always updated quickly. This office is very transparent and Emily was a great resource who helped me to answer questions on my policy."

"Great service and very attentive to our insurance needs."

"Quick and outstanding service. Thank you guys for helping me out every time I got issues!"

"Edie sets herself apart from the crowd by genuinely caring for her clients and providing the best insurance products to those fortunate enough to work with her. We have complete confidence in Edie when we refer our clients to her and couldn't be happier with the results. She is great at what she does, and even better human."

"We have been working with Edie Williams State Farm for almost five years: Positivity, thoroughness, and competence--these are also traits (in addition to professionalism, quality, responsiveness, and value) I associate with her service and that of her highly-qualified team. Thank you, Edie, for taking such good care of us!"

"If I could give Edie and her staff 1000 stars I would! This is one of the best State Farm office's I have ever seen. The customer service is hands down the best. They communicate effectively, follow up with clients quickly and really get to know you on a personal level. They care about you and your family. Edie Williams is one of a kind and her team is a direct reflection of just how amazing she runs the office."

"I got sent a refund check from state farm it said because i was a valued customer that pays on time. then my policy that only has a few hundred dollar balance left went up by the exact amount of the refund check. I call Eddie Williams office they were clueless couldn't answer a single question I had about it. So I now have progressive with twice the coverage for $1000 less a year. I wouldn't recommend this office at all or State Farm as a whole. this is the second time in two years they sent me a refund check only to add it back to my premium a week later. State farm has some issues i will not be back."

"Working with Anna was the best experience I’ve had with insurance companies. I was considering switching to a different company , but decided to stay. She informed me of many different options I could go with and I felt 100% confident in staying with Statefarm. I will also be looking into switching my home owners insurance over as well. Thanks Anna"

"Anna has been so helpful and a pleasure to work with. I love paying my insurance over the phone every month! Can't see myself switching companies ever, with people like her around! Thanks Edie and everyone else as well!"

"Thanks, Anna. You are always such a great help and so pleasant when dealing with my problems!"

"I was helped by ANNA she answered my questions and was very knowledgeable. I enjoyed talking with her."

"Anna at Edie Williams State Farm is the best! She handled all of my questions and was a breath of fresh air to talk to. She was super knowledgeable and even offered additional advice regarding my policy on something I did not even consider originally. All this was done in a non-robotic manner, did not rush me off the call, and came off as being really genuine and sincere. I’ve know Edie for years and Anna is the type of person that represents what Edie Williams State Farm is down to a T. Keep up the great work!"

"Caryn and Joe consistently demonstrate prompt responsiveness and efficiency, enhancing our overall experience at State Farm."

"Haley G.. has great customer service skills. She’s always willing to help out and meet the needs of her customers."

"First of all I would like to thank Eddie Williams and her staff for there outstanding services to us as customers. I also would like to give a shout out to an amazing outstanding woman. This woman will go over and above to make sure your needs are met she believes in giving you the extra pickle. She has a great sense of humor and she has never changed by any means her name is Anna! And I think her for all that she does and all that she do. To my knowledge she has given me the best customer service ever. I'd like to truly thank God for a staff member as herself. To God be the glory Anna. Eddie Williams you did your thing when you accepted Anna as one of your staff members. Anna is truly a blessing to a lot of customers as myself and I'm pretty sure I'm not the only one that feels this way when it comes to Anna at Edie Williams State farm."

"Jospeh Keene did not explain the policy to me at all. I felt very rushed when I asked questions about taking some coverage off. I was turned off by his tone but still decided to buy the insurance since I was looking for a lower cost, not a friend. He hung up on me immediately after taking my payment. I then started receiving emails with policy and receipts. To my huge surprise, I was charged the full premium at once! There was also another $100 charged that had no explanation. I also discovered he signed me up for the drive safe and save program without mentioning it to me. I immediately called to cancel and of course his tone was WAY different. I had a horrible experience to say the least."

"Edie and her team have been a great help with both homeowners and car insurance. They provide good customer service when necessary and have helped us save hundreds of dollars annually."