
State Farm® Insurance Agent Edie Williams
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Randy Lummus
March 14, 2025
"Haley provided prompt and excellent service!"
"Thank you for the glowing review, Randy! We're thrilled to hear that Haley provided you with prompt and excellent service. We'll be sure to pass along your kind words to her. We appreciate your support and for letting us take care of your insurance needs! "
Danielle Pollen
March 14, 2025
"I recently made the switch back to State Farm and it was well worth it. Caryn was super helpful and extremely pleasant to work with. She answered all of my questions and was extremely patient even when I wasn't sure about switching back. I appreciate her taking the time to make sure that I understood my options in order to make the best decision for me and my family. Thanks for making the switch back a great one! I was a previous customer for many many years and this is the reason why! I'm glad to be back in the State Farm family again!"
"Thank you for choosing State Farm again, Danielle! We are thrilled to have you back in our family and we are happy to hear that Caryn provided you with excellent service. We look forward to continuing to serve you and your family for many years to come. Welcome back!"
Matt Merritt
March 10, 2025
"Service was very professional and helped me save some money!"
"Thank you for taking the time to leave us a five-star review, Matt! We appreciate your loyal business and hope to continue serving you in the future. Thanks so much for letting us take care of you and your family! "
Timothy Loftis
March 6, 2025
"Emily always goes above and beyond! Excellent customer service!"
"Thank you for the five-star review, Timothy! We are so glad to hear that Emily took great care of you. Our Agency culture is based on providing excellent customer service and helping people manage the risks of everyday life. We will be sure to pass along your kind words to her. We appreciate you! "
Veronica M
March 5, 2025
"Stephanie was so nice and helpful! Outstanding!"
"Thank you so much for your kind words, Veronica! We're glad to hear that Stephanie provided you with excellent service. We appreciate your feedback and the opportunity to take care of you!"
Juanita Johnson
January 1, 2025
"I have been a long-time customer of State Farm and continue to receive excellent service. I recently purchased a new car, and Stephanie made the transition so easy. Stephanie assisted me with quotes prior to the sale and provided me with temporary ID cards until the new cards were available. Thank you, Stephanie, for all your help."
"Happy New Year!!! Thank you for taking the time to leave us a five-star review, Juanita! We're so glad to hear that Stephanie was able to make your recent car purchase and insurance transition smooth and hassle-free. We appreciate your loyalty as a long-time customer and look forward to continuing to provide you with excellent service."
jeffberkowitz
December 24, 2024
"Part 1: Wow, where to begin, what a horrific experience being a customer of State Farm. Well, it started with me adding my son to my policy. I had called in a month or so before my son was getting his drivers license and got a quote. Fortunately, I wrote down the case number of that quote. Without that, I would’ve really been screwed! Because they completely overcharged what they had initially said the cost would be. Being a really busy person, I don’t check my bank statements constantly for everything that’s pulled out every month. Figuring that it’s the same amount everytime like with my electric, phones, TV, etc. Well, I go back and check as I do periodically and State Farm overcharged the price quoted by 3 to 4 times. It took them months to finally straighten this out after I called them on it. Fortunately, I had that case number written down, they were able to go back and have their dispatcher/archivist pull the tape and find out that I was truly correct. I had the exact amount quote. It still took a couple more months for them to sort this out. My local agent was Edie Williams agency based in Ponte Vedra, Florida. FlashForward, my son gets in a little fender bender, rear-ended somebody doing about 7-miles an hour (no airbag deployment). We bring it to a shop that I had been to in the past, many years ago here in Jacksonville, FL. They had done a phenomenal job back then: Prostar Collision if you ever need anywork done. Go see James, the most honest man I’ve ever come across in the Auto industry. Part 2: Well, James runs an estimate and comes up with roughly $6,500 worth of damage. I send the estimate into State Farm. They have me take all kinds of pictures and uploaded to their app and fill in a whole bunch of other information. In addition to the estimate that I provided them. They knock it down and cut me a check for approximately $2,300 having subtracted my $500 deductible too. Now, Prostar is not a State Farm registered shop or whatever they call their accomplices. Thank God he wasn’t, because if he was, I probably would’ve been completely screwed. Because they would’ve fallen in locked step with State Farm’s nonsense. So of course they tell me it’s my choice to take the car wherever I want to, but that Prostar is not a registered shop with State Farm and you may find the service different. They were 100% correct and had I followed their advice, to their place, I’m sure I’d be in an even worse position than I am currently. So of course I decide to go ahead with Prostar and James. They break down the car and it’s exactly what he said it was going to be. So he sends them in a supplement, which really isn’t a supplement because it’s the same exact thing that was on the original estimate. That takes them 10 days to analyze and approved, finally. So now my car has been sitting there for two weeks with nothing happening. My policy provides me with 80% and $1,000 towards a rental. Then we get to the day before Thanksgiving. I’m on the phone with somebody there and they could go pull those tapes. Because I usually don’t curse and get very upset, but I did at that person. That person wasn’t able to authorize approximately $80.00 to extend that rental for two days so I can talk to a person, a manager who’s actually able to make a decision, that following Friday. Continued on my wife’s review see: Gweneth Berkowitz. (The response from State Farm below is a generic auto-reply. Which I figured that’s what they do. Which is why I posted at this early hour)"
"Thank you for your feedback, Jeff. We have reviewed the situation carefully and have provided feedback to the claims team. We appreciate the opportunity to address your concerns and appreciate serving you and your family moving forward. Sincerely and personally responding, Edie Williams "
Tim Jackson
December 13, 2024
"They’re professional, extremely helpful, friendly, and prompt. Thank you for assisting and reassuring me during my claims process! -TJ"
"Thank you for the kind 5 star review! We are thrilled to hear that you had a positive experience with our team. We pride ourselves on providing professional, helpful, and friendly service to all of our customers, and we are glad that we were able to assist and reassure you during your claims process. Thanks for choosing our company!"
Randy Lummus
December 10, 2024
"Excellent customer service by Peter! He made transferring auto insurance from State Farm GA to FL easy!!!!"
"Thank you for taking the time to leave us a 5-star review, Randy! We're thrilled to hear that Peter provided you with excellent customer service during your relocation to Florida. We appreciate your business and look forward to providing you with top-notch service in the future. Welcome to Florida! "
Mariana Casey
September 25, 2024
"From the moment of contact with the Edie Williams State Farm Agency everyone has been knowledgeable, professional, warm, and helpful."
"Thank you so much Mariana! We appreciate your kind words and are honored you chose Edie Williams State Farm for your insurance needs. Thank you for trusting us! "
Neal Patel
September 21, 2024
"The entire team is incredibly knowledgeable and always willing to go the extra mile to help with any questions or concerns I have. I worked with Emily and she was knowledgable explaining my coverage options and making everything easy to understand. I appreciate her help and friendliness!"
"Thank you for the kind review Neal!! We appreciate you letting us take care of your insurance and financial needs. Emily is a valued pro member of our team. Thanks for the kudos for her too! "
Paige Michaud
September 11, 2024
"Every time I’ve called or had to update my policy, I’ve had a positive experience with minimal wait times and my online account is always updated quickly. This office is very transparent and Emily was a great resource who helped me to answer questions on my policy."
"Thank you for the glowing five-star review, Paige! We are so glad to hear that you have consistently had positive experiences with our office and that Emily was able to provide excellent service. We appreciate you and your feedback and look forward to continuing to provide you with top-notch service. "
B Joseph Baker
August 28, 2024
"Great service and very attentive to our insurance needs."
"Thank you for the five-star review, Joe! We are thrilled to hear that you received great service and that we were able to meet your insurance needs. We appreciate your business and look forward to serving you in the future. Thanks for making our day bright! "
Thomas B
June 24, 2024
"Quick and outstanding service. Thank you guys for helping me out every time I got issues!"
"Thank you for your five-star rating and kind words, Thomas! We're always happy to provide quick and outstanding service to our customers. We appreciate your continued support and look forward to helping you out whenever you have any issues. Thank you!"
John Miller
June 18, 2024
"Edie sets herself apart from the crowd by genuinely caring for her clients and providing the best insurance products to those fortunate enough to work with her. We have complete confidence in Edie when we refer our clients to her and couldn't be happier with the results. She is great at what she does, and even better human."
"Thank you, John, for your kind words and for trusting me with your customers. I am grateful for the opportunity to serve and appreciate your support. All the best, Edie."
Kip S
May 22, 2024
"We have been working with Edie Williams State Farm for almost five years: Positivity, thoroughness, and competence--these are also traits (in addition to professionalism, quality, responsiveness, and value) I associate with her service and that of her highly-qualified team. Thank you, Edie, for taking such good care of us!"
"We love taking care of your family! You're an engaged customer allowing us to review your needs ad hoc as well as with an annual checkup. Perfect example of how the risks of everyday life can change and how having a trusting relationship helps us best serve you in developing strategies to adjust to those changes. Thank you so much! "
Jennifer Barker
April 10, 2024
"If I could give Edie and her staff 1000 stars I would! This is one of the best State Farm office's I have ever seen. The customer service is hands down the best. They communicate effectively, follow up with clients quickly and really get to know you on a personal level. They care about you and your family. Edie Williams is one of a kind and her team is a direct reflection of just how amazing she runs the office."
"Thank you so much for your glowing review, Jennifer! We truly appreciate your kind words and are thrilled to hear about your positive experience with our Agency. It's our pleasure to provide top-notch customer service and build personal relationships with our clients. We'll be sure to pass along your kind words to our team. Thanks again for choosing State Farm for your insurance needs in Ponte Vedra Beach, FL "
Scott .Krout
March 11, 2024
"I got sent a refund check from state farm it said because i was a valued customer that pays on time. then my policy that only has a few hundred dollar balance left went up by the exact amount of the refund check. I call Eddie Williams office they were clueless couldn't answer a single question I had about it. So I now have progressive with twice the coverage for $1000 less a year. I wouldn't recommend this office at all or State Farm as a whole. this is the second time in two years they sent me a refund check only to add it back to my premium a week later. State farm has some issues i will not be back."
"Hi Scott and thank you for reaching out. Sorry for your frustration. Looks like we assisted you last week in a timely manner and we’re sorry to see you go. If you ever want to talk about your concerns, let us know and we’d be happy to meet over the phone or in person. "
Frankie Lachney
February 14, 2024
"Working with Anna was the best experience I’ve had with insurance companies. I was considering switching to a different company , but decided to stay. She informed me of many different options I could go with and I felt 100% confident in staying with Statefarm. I will also be looking into switching my home owners insurance over as well. Thanks Anna"
"Thank you for the awesome feedback and the compliment regarding Anna! She represents the culture of client eccentric culture we aim for in our Agency. Our team is so grateful to be your insurance agency of choice. Thank you for letting us take care of you! "
Nicholas Schulze
February 5, 2024
"Anna has been so helpful and a pleasure to work with. I love paying my insurance over the phone every month! Can't see myself switching companies ever, with people like her around! Thanks Edie and everyone else as well!"
"Thank you so much for your kind words, Nicholas! We are glad to hear that Anna has been helpful and that you enjoy paying your insurance over the phone. We are grateful to have her on our team. Thank you for choosing our company and for your loyalty. We appreciate you! - The team at Edie Insurance."
Donna Burney
February 2, 2024
"Thanks, Anna. You are always such a great help and so pleasant when dealing with my problems!"
"Thanks for the 5 star review Donna! Anna and our team are here to help you through the challenges and appreciate you letting us take care of your insurance needs! "
robert warro
January 31, 2024
"I was helped by ANNA she answered my questions and was very knowledgeable. I enjoyed talking with her."
"Thank you for the kind words Robert! Anna is an awesome member of our amazing team and we’re thrilled to be able to take care of you and your insurance needs!!! "
Aaron Kuchinka
January 24, 2024
"Anna at Edie Williams State Farm is the best! She handled all of my questions and was a breath of fresh air to talk to. She was super knowledgeable and even offered additional advice regarding my policy on something I did not even consider originally. All this was done in a non-robotic manner, did not rush me off the call, and came off as being really genuine and sincere. I’ve know Edie for years and Anna is the type of person that represents what Edie Williams State Farm is down to a T. Keep up the great work!"
"Hi Aaron! It's been our pleasure to work with you over the years and through the stages of life! Thanks so much for recognizing Anna and her genuine commitment to taking care of our customers. We truly appreciate you letting us take care of you and your family! "
Stephanie Fannin
January 18, 2024
"Caryn and Joe consistently demonstrate prompt responsiveness and efficiency, enhancing our overall experience at State Farm."
"Stephanie, thank you so much for the kind review! Caryn and Joe are valued members of our team. Thank you for letting us take care of your insurance needs! We appreciate you! "
Kristy Mincey
January 10, 2024
"Haley G.. has great customer service skills. She’s always willing to help out and meet the needs of her customers."
"Thanks for the 5 star review and for recognizing Haley for taking great care of you! She exemplifies the core values of our business, and we truly appreciate you letting us take care of you and your insurance needs! Thank you! "